Terms & Conditions

SSJ requires all fees at the time of booking for all trips if booking within 60 days of the trip.
If booking in advance of 60 days we will take a non-refundable 25% deposit. This will lock in your booking.
We will require the full amount which is non-refundable if you are receiving any discounts.
Cancellations between 60 and 30 days before the trip will result in a 50% cancellation fee. Cancellation within 30 days of the trip for any reason, including injury, will result in a 100% cancellation fee.
SSJ does not offer refunds on lessons/ tours for weather related problems (extreme avalanche condition, torrential rain etc). If the lifts are open, SSJ will proceed with the lesson(s)/ tour(s). Your instructor will always take you to the ski area most suited for you and/ or with the best conditions for the day.
If SSJ is asked to find a replacement for the cancelling guests, payments will be refunded once the spot is filled with another guest less an administration fee of 25,000yen
You may sell your lesson/ tour booking to another guest, but in order for SSJ not to charge you the 25,000yen administration fee, you must collect the money directly from the replacement guest. SSJ will not be involved in the transaction.
For lessons/ tours with multiple participants, SSJ will only accept payment from one account.
We recommend that you purchase your own trip cancellation insurance in case you need to cancel for injury or any other unforeseen circumstances.
All customers are required to read a release of liability waiver and medical information form before departing. Failure to do so will result in cancellation of the lesson(s)/ tour(s) without refund.
All participants under the age of 19 must also have a parent or legal guardian sign their release of liability. All minors must be at least 10 years of age and accompanied by a guardian or parent while on the tour.
SSJ reserves the right to cancel any tour at any time, typically due to inclement weather or unsafe backcountry travel conditions.
We ask guests to be honest about their skill levels. If you have booked and paid for a day(s) with us, but your skills are insufficient for the trip you have booked, we will try to accommodate you with another program if possible but we will not issue refunds.

PAYMENTS

You will receive an invoice email with payment instructions via international bank transfer or PayPal credit card. You do not need a PayPal membership to use this credit card service.
Due to service fees, our preferred method for larger transactions is international bank transfer. All bank transfer details are available on your electronic invoice.
If you choose to complete a bank transfer, please ignore any service charge listed on your invoice and only transfer the amount owing on the balance line of your invoice.

Have Any Questions?

Feel free to ask us anything!

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